Privacy Policy

When we refer to “personal information”, we mean any data that identifies you or can reasonably be linked to you. We may collect the following categories of information:

• Contact details: name, address, email address, phone number, shipping address and billing address.
• Payment information: card number, account details, payment method and transaction confirmations.
• Account data: username, password, preferences and settings.
• Transaction information: products viewed, added to cart, purchased, returned or cancelled.
• Communications: messages or inquiries you send to our customer support.
• Device data: IP address, browser, device type and operating system.
• Usage data: how you interact with our site, your visit times, clicks and browsing activity.

We may collect personal information:

• Directly from you: when you create an account, make a purchase or contact us.
• Automatically: through cookies and similar technologies when you browse our site.
• Through service providers: such as Shopify, payment processors or shipping platforms.
• From third parties or business partners: for example, when you take part in joint promotions.

We use your personal information for the following purposes:

Providing and improving the Services

To process your orders, ship products, handle returns, manage your account and provide you with a personalized shopping experience.

Communication and customer support

To respond to your inquiries, provide support and keep you informed about your orders or updates.

Marketing and advertising

To send you promotions, news or personalized recommendations, always with your consent and respecting your communication preferences.

Security and fraud prevention

To verify your identity, detect suspicious activity and protect both your information and that of other users.

Legal compliance

To comply with applicable laws, respond to judicial or administrative requests, and protect our rights and those of our customers.

We may share your personal information in the following cases:

• With Shopify and other technology providers that help us operate the store.
• With payment processors, shipping services and customer support providers.
• With marketing partners or advertising platforms to show you relevant ads.
• When necessary for legal reasons or to protect our rights.
• With your express consent, for example when you interact with integrated social media features.

Our Services are hosted on Shopify, which also collects and processes personal data for technical and security purposes. Shopify may use some of your information to provide advanced features or improve the shopping experience across its network of stores.

For more details about how Shopify manages data, you can consult its Consumer Privacy Policy.

Our Services are not directed to minors and we do not knowingly collect personal information from individuals under 16 years of age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at support@itspackngo.com to request its deletion.

We apply reasonable security measures to protect your personal information. However, no system is completely infallible, so we recommend that you do not share sensitive information through unsecured channels.

We retain your data only for as long as necessary to fulfil the purposes described or to comply with applicable legal obligations.

Your information may be transferred to and processed outside your country of residence, including outside the European Economic Area (EEA) or the United Kingdom. In such cases, we ensure the protection of your data through standard contractual clauses or other mechanisms recognized by law.

Depending on your country of residence, you may be able to exercise the following rights:

• Access: to know what information we hold about you.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request the deletion of your personal data.
• Objection: to object to the processing of your data for marketing purposes.
• Portability: to request a copy of your data in a transferable format.

To exercise any of these rights, please write to us at support@itspackngo.com. We may ask you for additional information to verify your identity before processing your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, in the law or in our Services. We will always publish the most recent version with the Last updated date at the top of this page.

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