CONTACT PACK & GO!!
Do you have questions about your order, our products, or your next getaway? Write to us and we'll help you travel lighter.
Opening hours
Monday to Friday · 9:00 to 18:00 (CET)
Thanks for your message — we’ll get back to you as soon as possible.
Frequently asked questions
How long will my order take to arrive?
Orders usually take between X and X business days, depending on the destination country. Once your order has been shipped, you’ll receive a tracking number by email.
How can I track my order?
When your order is shipped, we’ll email you a link to track it. If you can’t find it, contact us and include your order number.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to change or cancel it. Please contact us as soon as possible and include your order number.
What if my product arrives damaged or defective?
Don’t worry — we’re here to help. Send us photos of the product and your order number, and we’ll find the best solution for you.
Key information about shipping and returns
🚚 Shipping
Shipping from [your country] to multiple international destinations.
Average delivery time: X–X business days, depending on the destination.
You’ll receive a tracking number by email when your order leaves our warehouse.
You have X days from the delivery date to request a return.
Items must be in perfect condition and in their original packaging.
We handle each case quickly so you don’t lose time before your trip.
You can find all the details in our full
You can find all the details in our full Shipping Policy and Returns & Refunds Policy .
Ready to keep traveling?
Now that you know how to contact us, it's time to prepare for your next adventure. Discover the products that help you pack more in less space, without sacrificing style.