Processing time
- We process orders within 1–3 business days.
- During peak periods, processing may take up to 5 business days.
- You’ll receive an email as soon as your order has been dispatched.
Delivery Policy
Fast, reliable Delivery with Pack & Go!!
Last updated: October 2025
Thank you for shopping with Pack & Go!! We work hard to ensure your orders arrive quickly, safely and efficiently, no matter where in the world you are.
Delivery destinations
- We ship to most countries worldwide.
- If your country doesn’t appear at checkout, please contact us.
Delivery costs
- Free delivery on orders over €50.
- Standard Delivery of €4.99 on orders under €50.
Details of our Delivery policy
1. Processing time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a second email notification once your order has been shipped.
Note: During peak seasons or special promotions, processing times may be extended up to 5 business days.
2. Delivery destinations
We currently ship to most countries worldwide. If your country isn’t available at checkout, please contact us at support@itspackngo.com and we’ll do our best to help you.
3. Delivery costs
We offer a simple, transparent Delivery structure:
- Free delivery on orders over €50.
- Standard Delivery fee of €4.99 for orders under €50.
4. Estimated delivery times
Delivery times may vary depending on the Delivery method selected. Below you’ll find the estimated timeframes:
Express Delivery
| Region | Estimated delivery time |
|---|---|
| United States | 3–5 business days |
| United Kingdom | 3–5 business days |
| European Union | 3–5 business days |
These timeframes are estimates. Actual delivery times may vary due to customs procedures, carrier delays or local holidays.
Standard Delivery
| Region | Estimated delivery time |
|---|---|
| United States | 9–14 business days |
| United Kingdom | 9–14 business days |
| European Union | 9–14 business days |
These timeframes are estimates. Actual delivery times may vary due to customs procedures, carrier delays or local holidays.
5. Order tracking
Once your order has been shipped, you’ll receive a tracking number by email. Tracking information may take 24–48 hours to update after dispatch.
If you haven’t received your tracking number within 5 days after shipment, please check your spam folder or contact us at support@itspackngo.com.
6. Customs, duties and taxes
International orders may be subject to import taxes, duties or customs fees charged by the authorities of the destination country. These charges are not included in our product prices or Delivery costs and are the customer’s responsibility.
We recommend checking your country’s import policies before placing your order.
7. Lost or delayed parcels
If your order is delayed or appears to be lost, please contact our support team. We’ll investigate the case with the carrier and, where appropriate, issue a replacement or refund in line with our policy.
Important: We are not liable for delays caused by incorrect addresses, customs procedures or unforeseen postal issues.
8. Incorrect address
It is the customer’s responsibility to ensure the Delivery address provided is correct. If you made a mistake when entering your address, please contact us within 24 hours of purchase so we can try to correct it before shipment.
Pack & Go!! — Organise, pack and enjoy.
Need help with your shipment?
Reach out to us whenever you need and we’ll be happy to help with any questions related to your order’s shipment.
support@itspackngo.com